Website Privacy Policy

Effective Date: January 30, 2024


John Valves Pty Ltd (“John Valves”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains our practices for collecting, using, disclosing, and storing your personal information when you use our website (“Website”).

Information We Collect

We collect the following types of information from you through our Website:

  • Personal Information: This includes information that identifies or can be used to identify you, such as your name, email address, phone number, postal address, and company information. We collect personal information when you:

    • Contact us through the Website forms or email
    • Request a quote or place an order
    • Subscribe to our newsletter or other communications
    • Register for an account on the Website
  • Usage Data: This includes information about how you use the Website, such as the pages you visit, the links you click, and the search terms you use. We collect usage data through cookies and similar technologies.

Cookies and Similar Technologies

We use cookies and similar technologies, such as pixels and web beacons, to collect and store certain information when you visit our Website. Cookies are small text files that are placed on your device by a website you visit. They enable the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

We use the following types of cookies on our Website:

  • Essential Cookies: These cookies are necessary for the Website to function properly and cannot be disabled. They allow you to navigate and use the features of the Website, such as accessing secure areas.
  • Performance Cookies: These cookies collect information about how you use the Website, such as the pages you visit and the links you click. We use this information to improve the Website and make it more user-friendly.
  • Functionality Cookies: These cookies allow the Website to remember your choices and preferences (such as your language or region) and provide you with a more personalized experience.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertising that is relevant to your interests.

You can disable cookies through your browser settings. However, disabling cookies may limit your ability to use some of the features of the Website.

How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and requests
  • To process your orders and send you order confirmations
  • To send you important information about the Website and our products and services
  • To personalise your experience on the Website
  • To improve the Website and our products and services
  • To comply with legal requirements

Disclosure of Your Information

We may disclose your personal information to the following third parties:

  • Service providers: We may disclose your personal information to service providers who help us operate the Website and provide our products and services. These service providers are bound by contractual obligations to keep your information confidential.
  • Regulatory authorities: We may disclose your personal information to regulatory authorities if required by law.

We will not sell or rent your personal information to third parties for their own marketing purposes.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

Your Choices

You have the following choices regarding your personal information:

  • You can access and update your personal information through your account on the Website.
  • You can unsubscribe from our marketing communications by clicking on the “unsubscribe” link in the emails we send you.
  • You can delete your account on the Website by contacting us.

Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us and we will delete it.

Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites before you use them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us